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3/17/20

Dear Farm Burger Family,

Thank you for supporting our restaurants during this uncertain time — we are truly grateful for the love we’ve received as we do our best to navigate the challenges COVID-19 has presented.

Effective Wednesday, March 18, we will temporarily close our dining rooms across all locations and reduce operating hours to 11 a.m. – 9 p.m. daily. Farm Burger restaurants in Peachtree Corners and inside Whole Foods Market in Midtown Atlanta will close completely until further notice.

During this time, our team is offering curbside delivery for guests who order via phone, on the website or through the Farm Burger mobile app (app users will continue to earn discounts and rewards). Customers can simply call the restaurant upon arrival and a team member will bring the order to their vehicle. Guests also have the option to place a to-go order inside or pick up in-store.

Those who wish to have their Farm Burger order delivered directly to their doorstep can do so through Uber Eats, Grubhub, DoorDash or Postmates. Grubhub and UberEats are currently offering free delivery; DoorDash is offering new users free delivery with a $15 minimum order; and Postmates is giving customers $3 off a $15 minimum order (not offered in Asheville). Guests in Asheville can also take advantage of local delivery platform Takeout Central, who is offering free delivery on all orders through 3/24 with promo code: WELOVELOCAL.

For the latest updates on additional restaurant closures, reduced hours or other news related to COVID-19, please visit our website at farmburger.com. The Farm Burger team is committed to serving you and is prepared to move quickly, re-evaluate closures and return to normal operations when it is safe to do so.

Be well,

George Frangos and Jason Mann

Founders of Farm Burger


3/13/20

Dear Farm Burger Family,

As the COVID-19 situation continues to evolve rapidly, we want to assure you that the safety and health of our guests and team members remains our top priority. At Farm Burger, we’re committed to limiting the spread of illness by providing a clean, safe and healthy environment for everyone who walks through our doors. As we navigate this situation together, we want to share the sanitation policies in place, as well as additional measures we’re taking to protect the Farm Burger family.

We are closely monitoring news, information and resources related to COVID-19 and are adhering to CDC recommendations for how to best plan, prepare and respond to the virus. Our team members are trained to remain home at the first sign of any illness, and we are reinforcing CDC illness prevention policies across all locations.

In addition, we are adhering to strict sanitation and handwashing guidelines from the CDC, WHO and Georgia Department of Health. In response to the virus, we have increased the frequency and thoroughness of our already-meticulous cleaning procedures, with special attention to high-touch surfaces like door handles, menus, tables, chairs and all other touch points for guests and team members. In keeping with our usual standard, food baskets are washed and sanitized after each use and we have switched from silverware to single-use, wrapped plastic cutlery.

We also offer the option to order through one of our third-party delivery services including DoorDash, Grubhub, Postmates and Uber Eats. Guests may also order ahead for pickup or delivery through the Farm Burger mobile app or website. If you opt for pickup, give us a call when you arrive and we will bring the order directly to your vehicle if preferred.

Everyone who walks through our doors is important to us, from our general managers and team members, to our guests, friends and neighbors. We are taking every measure in our power to protect our communities, but we cannot do it alone. We ask that our guests exercise the same level of caution and diligence when it comes to personal health and hygiene so that we may all stay safe and healthy. We want to be transparent in our efforts to prevent the spread of this virus and are committed to keeping our restaurants clean, safe and open for the communities we are so grateful to be part of.

Sincerely,

George Frangos and Jason Mann

Founders of Farm Burger


Frequently Asked Questions

What measures has Farm Burger taken to help prevent the spread of COVID-19?

We comply with all federal, state and local regulations. All team members have been instructed to follow or exceed CDC guidance for increased handwashing, disinfectant and cleaning procedures, with special attention to high-touch surfaces like door handles, menus, tables, chairs and all other touch points for guests and team members. We have switched from silverware to single-use, wrapped plastic cutlery and from baskets to takeout containers.

Farm Burger will continue to adhere to the CDC, other industry partners, and our internal operations teams to adjust our operations to minimize any potential risk of spreading illness.

What is Farm Burger doing to implement social distancing in restaurants?

Our new procedures account for limiting physical contact with guests during this time. Please note, we have:

  • Reduced our Store Hours to 11am-9pm daily; Downtown Asheville starts at 11:30am.
  • Closed down our dining rooms & outdoor seating for service.
  • Pivoted to a Takeout and Delivery model. We offer curbside pickup. Please call when you arrive, and we’ll run it out to your car.
  • Created guidelines for Team Members to keep a six-foot distance whenever possible.
  • Closed beverage and condiment stations to eliminate multiple guest touchpoints.
  • Revised To Go and Delivery operational procedures to decrease hand-touching.
  • Taped down walking paths with six feet marks for guests.

How do I place a “To Go, Takeout or Pickup” order?

  • Please come into our restaurant, and one of our friendly Team Members will take your To Go order at the register. Due to certain city guidelines, you may be asked to wait outside for your order.
  • Order online at Farmburger.com. Select your favorite location and choose the Order Pickup button.
  • Download our Farm Burger mobile app. After you’ve registered, you can Order Ahead and get exclusive rewards!
  • Call your favorite location to place your order.
  • If you would like curbside pickup, please call us when you arrive, and we will happily run it out to your car!
  • Many delivery companies (DoorDash, Uber Eats, Grubhub, Postmates) also give you the option to place an order for pickup.

How do I place a delivery order?

Our third party partners include:

How does Farm Burger make sure restaurant employees are healthy when working?

We are following CDC guidance on how and when to exclude Team Members that are diagnosed, sick or exposed. General Managers are monitoring their Team Members for symptoms and anyone who displays symptoms is asked to stay home.

Do Team Members wear gloves?

All of our procedures are developed in strict adherence to CDC and FDA guidelines. The CDC and Surgeon General have advised hand washing with soap and water and alcohol-based hand rubs are the most effective ways to reduce risks of transmitting an infection. Additionally, the CDC says gloves are not a substitute for hand hygiene and are not enough to prevent illness and recommends washing hands after every time gloves are used.

You may see Team Members wear gloves as an additional precaution. Team Members are instructed to wash hands after each use.

In addition, Team Members have been instructed, regardless of glove use, to wash hands a minimum of every 30 minutes and to disinfect more frequently.

Are Team Members wearing masks?

The CDC and Surgeon General have not recommended masks for foodservice or for healthy individuals. CDC guidelines state a facemask should be used by people who have COVID-19 and are showing symptoms to protect others from risk of getting infected.

Is Farm Burger giving back to those who have been affected by COVID-19?

Following our mission to do right by people + planet, we are committed to giving back to our local farm partners, team members and communities. Currently, we are running a gift card promotion that benefits local Farmers Funds and our Farm Burger Employee Fund. See details here.