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Select "Order Ahead" at the bottom of the home screen to begin your order.
The App will choose the nearest Farm Burger to you. Click the drop-down menu to select an alternate location if you'd like.
Build your burger to your heart's desire. Craving something else? Try our snacks, salads, or other farm fresh items.
Look for the sign, and let one of our team members know you're picking up your app order.
How do I earn loyalty points?
Order ahead using the app and automatically earn loyalty points. Dining in? Select “Scan to Pay” from the app’s home screen. Use the QR code to pay with your app, or scroll to “Scan For Loyalty” to earn points and pay with a different method.
How do I change my order?
Orders cannot be changed on the app once submitted. Call your restaurant before you pick-up, and ask one of our staff members for assistance to change your order. You can find the phone number to each of our stores under “Locations” on the home screen.
How do I redeem my rewards and credits?
Some rewards and credits will be automatically redeemed on each visit. Specialty rewards like swag and exclusive offers can be redeemed next time you’re in our store by letting our staff members know. We’ll scan your QR code at the counter, and happily hand over your reward.
How do I choose a restaurant location to place my order?
Order Ahead will select the nearest Farm Burger to you. If you’d like to visit another location, select the dropdown with the address at the top of your screen to see all locations and make your choice.
How will I know when I reached a new status level?
You’ll get an email from us letting you know you’ve reached a new status. You can also visit the “My Rewards” section of your app to see the current status of your loyalty earnings, status level, and earned rewards.
I’ve earned some free swag! How do I get it?
Redeem your swag by visiting any of our locations and telling our team you’ve earned a swag reward. Scan your code while ordering, pick your hat or shirt and size, and wear your swag with pride!
How do I download the app?
links to app stores
Which locations use the FB app?
All our brick-and-mortar locations use the app. However, it is not linked to any third party delivery services (Ubereats, Postmates, etc.) or our location at the Mercedes Benz Stadium.
I’m having a technical problem with my app. Who can I contact?
Select “Customer Support” from the left toolbar of the Home screen to report any issues with the app. All feedback and issues will be submitted so that we can improve your experience.
Can I Order Ahead to Dine in?
The Order Ahead feature is meant for carry-out orders. We ask any order placed through the app is for “Grab and Go” purposes so that you can enjoy your Farm Burger at home, work, or wherever else you choose.
I ordered my food, but it wasn’t ready when I arrived at the restaurant.
We apologize for any delays in receiving your order. We are continually working on ways to improve our app. Please inform our staff members about any issues or relay it to us via “Customer Support” on your home screen so that we can learn how to better serve you.
The App crashed on me.
We are sorry for the inconvenience and would love to hear about whenever this happens. Please let us know via “Customer Support” on your app or email firstname.lastname@example.org to raise it to our attention. If you are unable to place an order because of the app’s performance, all restaurant locations take call-in orders. Phone numbers to every location can be found on our website www.farmburger.com.
Is paying through the app secure?
Paying with the app is as safe as your credit card or better. We take the security of your personal information very seriously. LevelUp uses bank-grade infrastructure and maintains compliance with the latest security (PCI) standards. Using the QR code to pay means your credit card number is never exposed to anyone – it is not even stored on LevelUp’s servers. If you want to learn more about how we protect you, please visit www.thelevelup.com/security.
I haven’t received my birthday reward!
There are a few reasons why you may not be seeing your birthday credit. First, confirm that:
If you’re not sure how to record your birthday, we’ve got you covered:
I don’t see my rewards – am I receiving them?
There are a few reasons you might not be receiving your rewards:
Can I link a gift card to the app?
Farm Burger cannot link a physical gift card to the app. Those can only be used in store. You can purchase, send, and receive digital gift cards in the app and have them added to your Farm Burger app account.
Can I pay at pickup with cash or a gift card?
Orders placed in the app are paid for in the app with the card linked to your account.
I just discovered the app! Can I load past purchases onto my account?
Loyalty can only be tracked for purchases made with the app. Unfortunately, we cannot credit you for past purchases before you started using the app.
What are the status levels, and how do I reach them?
Status levels reward you for showing your long term burger love. Status levels last for a year. Enjoy the perks!
How do I know if I have credit on my account?
The “My Rewards” screen will list all rewards and app credit you can use.
How are app refunds handled?
Any money charged to a credit or debit card will be credited within 7 days. Any app credit used will be refunded back to the app.
I am missing a receipt!
A receipt is emailed to you when you use the app. You can also view previous transactions in “Transaction History.”